FAQ

How does the cooling pet mat work?

Our mat uses special cooling fabric that helps regulate your pet’s body temperature—no electricity, water, or refrigeration required! Just lay it out and let your furry friend chill.

Is the mat safe for dogs and cats?

Absolutely! Our cooling mats are made with pet-safe, non-toxic materials and are designed to be gentle on paws, fur, and skin.

What size pet is the mat suitable for?

We offer different sizes to fit small, to large pets. Please check the product page for detailed dimensions and choose the perfect fit for your dog or cat.

How do I clean the mat?

Super easy! Just wipe it down with a damp cloth for everyday cleaning. For bigger messes, you can use mild soap and water. Let it air dry—no machine washing needed.

Can I use the mat outdoors?

Yes! The mat is perfect for both indoor and outdoor use. It’s lightweight and portable, so you can take it anywhere—your living room, patio, or even on road trips.

How long does shipping take?

Orders are processed in 1-3 business days, and delivery typically takes 6-12 business days. We’ll send you a tracking number as soon as your order ships!

What if my pet doesn’t like it?

No worries! We offer a 60-day satisfaction guarantee. If your pet isn’t loving their new mat, just reach out to us for a return or exchange.

Can the mat be used in a crate or carrier?

Yes! Our cooling mats fit great in most crates, carriers, and pet beds for extra comfort on the go.

I have more questions. How can I contact you?

We’re here to help! Simply use our contact form or email us at info@theoopsie.com and our friendly team will get back to you as soon as possible.